Thursday, August 30, 2012

Sorry, but AVG Secure Search is malware (Update: but maybe won't be in the next version)

Discovered AVG Secure Search today when I installed the trial version of WinZip on a laptop that I only intend to use temporarily. There seems to be some controversy over whether AVG Secure Search actually qualifies as "malware". I understand why some think it's not: AVG appears to be a legitimate company, the software does not seem to be harmful (and may even be beneficial for users who want it), and although I have not verified this myself, I am told that it's all there in the EULA/fine print/options of the software you are installing.

But here's why this little shit of a browser extension is malware anyway: It conceals itself deep in the fine print, piggy-backing on other software (and software that I, for one, generally consider to be trustworthy, to boot! Or did, at least, until today), and -- and this is the most important part -- it deliberately makes itself difficult to uninstall.

It installed itself on Chrome in no less than three ways, each of which in and of itself would have been sufficient for Secure Search's functionality: As my default search engine, as the default page that loads when you open a new tab, and as a browser extension. That's just absurd! And if you don't believe there's a problem, just do a little Googling (maybe even using AVG Secure Search, eh?) to see just how many links there are saying "I tried everything to uninstall AVG Secure Search and it's still there! Help!"

I would argue that if AVG were trying to conduct business in good faith, on the search page that loads there would be an option to uninstall, and it would do all the clean-up for you. Failing that, having it as just the default search engine, or just an extension, or whatever, would at least be reasonable. The fact that I tried two different ways of uninstalling it with no results... well, that kinda makes it malware.

Side note: For uninstalling this little leech from Chrome, there are excellent instructions here. Actually, those instructions would probably apply to cleaning out any sort of bullshit lying douchebags from Chrome.

Update: Please see the comment below from Jon Meyer with AVG Customer Care. The company does seem to be taking these complaints seriously, and to their credit they are resisting the temptation to simply take the "If you didn't read the EULA, then fuck you, it's user error" approach. They say the next version will include an uninstall button. While I'm still not crazy about the stealth bundling with WinZip, it was the combination stealth-install/tricky-uninstall that for me crossed the threshold of "malware". If they follow through with the simple uninstall button, I retract the accusation.

50 comments:

  1. I don't use my Chrome so I just got a random pop-up the other day. It was pretty obviously malware like that.

    ReplyDelete
  2. Hi James,

    My name is Jon Meyer and I am with AVG Customer Care.

    I read this post and want to say I'm sorry that you had a bad experience with AVG. However, I did want to address a few things, though, unfortunately, after the fact.

    AVG Secure Search is installed with the Express installation of AVG. The Express Installation descriptions states "Install AVG Security Toolbar, set, keep, and protect AVG Secure Search as my homepage and default search provider."  Choosing the Custom Installation gives you the option which components you want to installed, including the option to opt out of Secure Search (which is defaulted as not installed).

    It's not uncommon for people to rapidly click through install processes with their mouse or Enter keys - including EULA's (South Park had a great episode about Apple with this).

    So why does the Express Install include *everything*? Are we taking advantage of people clicking rapidly clicking through install processes?

    While it can be argued other toolbars might do this, the AVG toolbar and the Secure Search provides filtered, safe search results that have a low threat warning. As a  security company and  customers installing AVG software to protect them, we will always default to the maximum security level - which is the Express Install.

    However, that isn't to say it's all "user error". We have received other complaints from people wanting to remove the Secure Search once it is installed. Our first step was to create an easy to follow article as referenced in the Google Product forums:  http://www.avg.com/ww-en/faq.num-4369

    Next, we talked to our engineers and the latest version the AVG tool bar has a simple "uninstall" button which gives you the option to remove the toolbar and the AVG Secure Search.

    I know this doesn't fix the frustration you felt, but I did want to reach out and let you know your (and others) feedback has made positive changes in our products.

    Sincerely,

    Jon
    AVG Customer Care

    ReplyDelete
    Replies
    1. I haven't installed AVG and I still have it.

      I used to be a fan of your company but after removing this 6 times it keeps coming back.

      I haven't updated or installed anything that asked me if I wanted this.

      I will NEVER use AVG again and have removed it from the other computers in the house.

      Delete
    2. AVG you are scum. I am trying right now to uninstall your malware and it is not easy. May horrible misfortune and pain befall you.

      Delete
    3. The link does not work on my wife's computer. Attempting to remove under "Change/Remove" results in an attempt to download something else. This totally sucks!

      Delete
    4. I have been a paying customer of AVG for about four years, for multiple systems at home and at my company.

      Today I uninstalled AVG secure search from my wife's system for about the 10th time... every little update automatically includes the reset as a malware payload.

      I think I would prefer the viruses, thanks. (not really - but I bet other products don't take control of my system like AVG does)

      I have been mad at this issue for years, and I won't be renewing the licenses for this product again. It will give me a lot of satisfaction to uninstall it for good and get something else.

      Delete
    5. Thank you Jon,
      I don't have windows explorer and yet i do have the avg secure search on firefox
      I can't even find any inkling to AVG in firefox plugins or extensions etc to remove and nothing in my
      add/remove options..
      not sure what to do now but i have gotten
      so used to Google search that i do not want to deal with avg.
      Thank you again for your advice!

      Delete
    6. AVG is pure malware; total garbage. All of their employees need to be killed.

      Delete
    7. Thank you Jon

      I did the Custom install, and disabled the Secure search page etc.
      I still get it every time I open a new tab.
      Having spent months on this I still can't get rid of this Malware. I have followed instructions from AVG and from forums. Still there. I have e-mailed AVG many times, but every now and then the 'helper' fails to read the full thread and goes back to the bedinning again. aaaaaargh!!
      I finally was advised of the 'free' techbuddie.....but the number given is in the USA. As I'm in the UK it isn't free, and is very expensive. I finally found a free UK #, finally got someone (in the Phillipines) and started to (faintly) work through things. After a total of half an hour the line went dead! Despite having my contact details nobody has got back to me.
      As I have said previously, if I hadn't recently spent money upgrading my desktop I would happily throw it in the bin and buy a new one, just to GET RID OF AVG SECURE SEARCH.......aaaaaaaaaaargh!
      Definitely agree with others, AVG have shot themselves in the foot with this one. Add my name to the long list of long serving clients who won't touch this company again. AVOID!! Whilst I appreciate your efforts to resolve the problem (stop infecting peoples computers with unrequested MALWARE that is) in future, why don't you do the decent thing and sort out a fix NOW. You could also refund peoples expenses,in time and money and software cost too.

      Thank you.

      Jerry

      Delete
    8. Dear Jon Meyer, youre a fucking faggot douche bag and AVG sucks dick, thanks for shitting on my computer with your stupid annoying/fucking useless secure search. Youre a prick, go fuck yourself, etc. Fucking useless cunt.

      Delete
    9. I paid attention. The BOX WAS UNCHECKED and AVG SEARCH INSTALLED ANYWAY!

      GOM PLAYER LOST A USER - and I now consider AVG to be a source of malware, not a security service provider.

      Delete
  3. Hi Jon, thanks for taking the time for the comment. I appreciate that AVG appears to be taking the complaints seriously, and is resisting a "blame the victim" approach, which would be all too easy in this case (as both of us implied, I did click through the EULA without reading it -- guilty as charged. Please do not make me into a human centipede...! ;p ) I need to start remembering that my blog has just barely enough Google visibility these days that if I talk trash about an IT company, they are likely to notice. hahaha...

    I have altered the subject of the post and added an addendum to reflect the comments you have made. Adding an uninstall button would go a long ways towards addressing my concerns. In addition, taking into account both your comments and the fact that (as I mentioned in the original post) AVG Secure Search seems to be a legitimately useful product, I do believe you that the company had no intention of producing malware.

    The one question I have is that you seem to be under the impression that this was part of an AVG Express Install, but unless I had some kind of fugue state, I don't think that happened... I am not 100% certain -- I was installing a lot of software at once that day trying in an attempt to get a fresh laptop configured to build a particular open source product -- but I think it came in with WinZip, and some cursory googling seemed to support that hypothesis.

    For me, it was the combination between a) the tricky uninstall, and b) the apparent stealth bundling with WinZip that I had a problem with. I totally understand that when I do an express install of a comprehensive security package, it might want to add a secure search feature to my browser; I get that. What I am less cool with is doing an express install on a total unrelated product and getting a secure search feature on my browser.

    In any case, let me reiterate that I really appreciate that the company seems to be taking the user complaints seriously.

    ReplyDelete
    Replies
    1. Hi James,

      Thanks for you comments and the adjustments. Yes, visibility is a big thing and we do our best to address customers concerns all over the net. The feedback can be tough to swallow sometimes, but it always ends up benefiting AVG and our customers.

      Nice to see you're Breaking Bad fan...still have to see the last episode. Brilliant show.

      Anyhoo, the Express Install suggestion is usually the case. Again most people click through pretty quick. But I will check about WinZip installation with our Engineer team and see if it has the same opt-out options.

      Thanks again for the honest communication and I'll check back here in a few days to see if you have any other questions.

      Jon
      AVG Customer Care

      Delete
    2. I ran into the same probems... I was only able to remove AVG by doing ALL of the following: (1) uninstall the program in control panel, (2)uninstall all add-on to each and every browser installed on my system,(3)Delete the AVG Program directory (but discovered vprot.exe still in use and unable to delete), (4) Delete vprot.exe from startup file. (5) Kill vprot.exe process tree. (6) Delete vprot.exe (7) Searched the registry for "AVG Secur" and deleted all keys found. (I was careful to NOT search for just the word "avg" because there are other registry entries that contain "avg" to mean "average"). (8) System Reboot. and it seemed to work.

      My system now starts up in a third of the time it took before removing AVG and the system is not sluggish anymore!!!!

      Shame on the folks at AVG for causing all these problems... They just lost my business forever. Completely senseless on their part because it didn't have to be this way.

      The following are the registry entries I ended up deleting:
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
      {C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
      {13ABD093-D46F-40DF-A608-47E162EC799D}
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
      {74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
      {9C049BA6-EA47-4ac3-AED6-A66D8DC9E1D8}
      HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
      {C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
      HKEY_CURRENT_USER\Software\AVG Secure Search
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Secure Search
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\AVG Security Toolbar
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
      "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\vToolbarUpdater14.2.0
      HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\vToolbarUpdater14.2.0

      Delete
  4. I have a brother with downs syndrome whos computer is often full of viruses from downloading porn and stuff. I switch his AV from the free version of AVG to the free version of avast. He hasn't been using it very long but it seems to be doing a better job of catching virii.

    ReplyDelete
    Replies
    1. This comment has been removed by a blog administrator.

      Delete
  5. I would argue with the guy from AVG. I have downloaded NOTHING on my computer in the past weeks, and today, *BINK*, AVG shows up on Chrome. Thank you SO MUCH for posting that link on how to remove it. I have bookmarked it for future reference as I'm sure I'll see AVG pop up again in the future.

    ReplyDelete
  6. If you still have it there as default service, you can follow these simple steps to uninstall AVG toolbar: How to uninstall AVG Secure Search.

    This article clearly explains how to do it in Chrome, Firefox and Internet Explorer.

    ReplyDelete
  7. Damn you, WinZip! I try to be careful but this AVG crap was so stealth I missed it. Now I have to waste time cleaning it out of IE and Firefox.

    ReplyDelete
  8. AVG uninstall does not clear all registry entries.
    Use regedit.exe then search on AVG security, then delete all related.

    ReplyDelete
  9. I deleted a comment on this thread because it really crossed a line. I think it's fair people are upset with AVG, and while I am more or less satisfied with their response, I understand why other people would not be. Nevertheless, let's stop short of graphically describing how people can die, mmm'kay?

    ReplyDelete
  10. What happened to AVG? It used to be a decent free antivirus. Now it's full blown malware. Something needs to be done. cnet and other download services should stop carrying it because, like I said before, it's no longer an antivirus. It's a scam.

    ReplyDelete
  11. I'm a lucky Explorer user stuck in AVG Toolbar hell. I've unistalled it 1/2 dozen times, just to have it reinstall itself again and again. Really bites.

    ReplyDelete
  12. I have been annoyed by AVG repeatedly for years. The hilarious thing is that I might be using their software instead of competitors' if they behaved like responsible software developers. Perhaps they are more interested in people who can't work out how to get rid of the software.

    The point is that AVG aims to deceive targets (in this case I prefer this term to "potential customers") and MAKE IT DELIBERATELY EXCESSIVELY DIFFICULT FOR PEOPLE WHO WANT TO REMOVE THEIR SOFTWARE .

    This makes it malware, by attempting to circumvent the reasonable wishes of targets.

    I have yet again been targeted, not sure how. I had disabled the AVG extension to Chrome and there is nothing relating to AVG anywhere in my startup configuration. Perhaps I have finally become of the unwilling victims that pass for AVG customers.

    ReplyDelete
  13. Yeah, I have to agree with the frustration here, though I do appreciate the apparent addressing of the issue. Still, this has left a bad taste in my mouth. I will now always look upon AVG and WinZip suspiciously, and will likely look for alternatives, knowing something unexpected may happen. It's a bad practice, plain and simple. Now I'll go chase some links and do what I need to do in order to uninstall it from the three browsers I use.

    ReplyDelete
  14. What the hell? I updated a videoplayer the other day, and unchecked all the boxes for installing AVG-things.

    So what do you think it does? Obviously, it installs itself as homepage and multiple(!) search-engines on every browser I have.

    That is after I already blocked all of the changes with Spybot Search & Destroy. So maybe it's time to do something about that, too.

    ReplyDelete
    Replies
    1. Huh. This makes me wonder if Jon Meyer was blowing smoke, or if possibly there is some sort of weird disconnect between teams over there. Maybe there is some rogue marketing team trying to get as many installs as possible using whatever means necessary, and the rest of the company has no idea :D

      Delete
  15. Maybe it's got something to do with greed.
    Maybe they're making money off trolling and logging your internet search history, buying habits, frequency of use of web sites - even if you've long deleted them from your local history files, etc.
    Maybe their eula gives them fuzzy enough legaleze to allow them to commit what one would consider a digital criminal intrusion into other peoples computers, and use the fuzziness and corporate quagmire to make sure no one person would get hurt. While they raked in the dough.

    It's clear they're trying to find a way in even if it's by accident.

    If they're trying so hard to get in, do you think there must be a reason for it?

    If it were clear their intentions were motivated by greed, do you think they'd go "Gee, how'd you figure it out?"

    Or, do you think they'd have people who say it ain't so while smoothing everything over with the "but, it's for your protection" bull shit?

    I'm just sayin'...

    Truth is, I've never had a virus that slowed me down more and gathered more personal information off my computer - than the anti-virus app that's supposed to protect me...

    Aren't you defeating the purpose of an anti-virus app?

    Now, what we need is the anti-anti-virus!

    ReplyDelete
  16. Yep, they are still at it. Installed WinZip 17 and - not being aware of this problem - I must have missed my usually careful inspection of what I'm installing because I saw no mention of AVG anywhere. Now I'm tasked with going through the hell that many other people have to get rid of it....
    AVG (and by association, WInZip) you SUCK big time. I will forever be badmouthing you wherever and whenever I can.

    ReplyDelete
  17. OK- so I've had AVG free installed for 2 months. Custom install, no toolbars, etc. Randomly this morning (after doing no installs of any software) I had AVG pop up saying "Please click 'relaunch browsers' to apply your security settings." I didn't click anything, and wasn't able to close the window, so I restarted. On restart, I opened firefox, and then a few seconds later, it just shut itself down, closed the tabs I had open without asking, and then an AVG window came up saying that it was installing updates, and not to open any browsers until it finished. Then when I opened FF it asked me to approve the plugin.
    I disabled the plugin, then removed AVG Secure Search via uninstaller. I'm very curious as to why this happened.

    ReplyDelete
  18. They haven't fixed the problem yet, that's for sure. It took me hours to get control of my search preferences back and clean out my registry. Moreover, the instructions posted by the AVG employee above didn't work for me.

    I do not recall AVG Safe Search asking me if I wanted Yahoo! to be my search provider, either.

    Also, Yahoo! is a big part of the problem, as they are constantly trying to shove their (low quality) products down your throat by bundling them with other software and using opt-out rather than opt-in boxes. Decent software companies should avoid partnering with Yahoo! altogether, if you ask me.

    ReplyDelete
  19. I am here because I Googled AVG Toolbar Update to see why Spybot had flagged it as malware and blocked it.
    I am horrified that what I thought was a good antivirus protection has stooped to the level of doing what it should be blocking, i.e. hijacking your home page.
    Thankfully Spybot stopped the update and my computer has not been corrupted.
    AVG Free was in the top 10 protectors, I expect them to fall from this position pretty soon now they have tried this stunt. Absolutely disgraceful!
    For the time being I have disabled AVG Automatic Updates but this is an unsatisfactory way to continue.
    I intend to remove AVG Free from my 2 PC's and laptop (if they haven't blocked that) and go for a reputable purchase package which is licensed for several home computers.
    I think I have had a close call so THANK YOU SPYBOT there are still some trustworthy free utilities out there.
    Note to AVG: I hope your marketing people are taking note. Goodbye.
    Your once loyal ex-customer.

    ReplyDelete
  20. ...and have you noticed how bloated avg is slowly becoming?

    its those stupid indian (cheap) programmers.... and a new version is produced weekly. And 2013 is fucked up, after destroying my installation, i had to ghost the machine and reinstall version 2012.

    i understand companies are trying to secure their own future and deliberately making things bloated with a dumb new version number....look at windows 8.....noticed firefox is also being updated on a daily basis. if only there were less wastepeople in the world, there wouldn't be viruses or any other bullshit. or maybe if more people used condoms or some waste companies and their dumb employees would just disappear life would have been just that much better. And adobes bloatware sucks. hope the recession claims them!

    ReplyDelete
  21. use IObit Uninstaller to remove the AVG Tool Bar/AVG Safe Search from your system and clean out all the registry entries that is related to AVG Tool Bar/AVG Safe Search and AVG Safe Search will be gone from your life.

    ReplyDelete
  22. AVG is malware, flat out. Just don't even bother downloading and installing it, it messes everything up. And the best part is you can't get rid of it unless you clear out the registry (do a search online, it is not too difficult, and will kill it for good).

    What kind of anti-virus company operates like a virus? Bizarre, and unethical.

    ReplyDelete
  23. Check this link, it will help to fix this

    squidoo.com/how-to-change-address-bar-search-on-firefox-chrome-internet-explorer

    ReplyDelete
  24. I have to say I agree with idea that AVG is malware.

    I recently updated GOM player, and I pretty much always make sure to avoid installing random add-ons and crap that these guys are trying to bundle with their stuff. So I read every step carefully and uncheck all the boxes.

    Well, I don't recall seeing a box for AVG anywhere, yet it got installed anyway. This is at least the 2nd, maybe the third time I've been through this with AVG.

    This time I removed it from firefox, but my PC was still running mad slow. I couldn't figure out why until I opened taskmgr and found out vprot.exe was hogging my CPU. Turns out, that's another part of the AVG package.

    I realized I had to uninstall AVG from it's folder in Program Files. Seems obvious, but then as original blog says, this thing installs itself in like 100 places, and it doesn't tell you about any of them.

    I decided to do some more PC cleaning since I'm already at it, and thanks to sequoiaview I found a 1 gig text file (?!) in my temp folder, toolbar_log.txt. A simple google search reveals this is also AVG's fault.

    I haven't read the posts on here from the AVG guy, but my guess would be that he works for the "good cop" division, while the bad cops create all the malware stuff. Point is, the police force is crooked. I don't get how they make money though, I mean all they're doing is messing up people's lives; where's the service? I guess they want you to think you need an antivirus, so they mess up your PC to create demand for their product.

    ReplyDelete
  25. SOLUTION:

    FIRST, go to control panel and uninstall the AVG toolbar/search engine, and there may be some other unwanted toolbars and search engines in the list, too. I doubt you have to mess with the Chrome Wrench Settings after that, but taking AVG out of the extensions and startup pages won't work unless you get it out of the control panel software installed program list. OK, Oscar Bay?

    ReplyDelete
  26. AVG customer service guy. You sound like a nice person. But a previously reputable company that begins dropping malware willy nilly upon unsuspecting people like this routinely, and defends it so that it is resistant to powerful software removal tools can be nothing short of evil. It takes enormous restraint not to use profanity when describing the offenses inherent in this product.

    AVG is unquestionably malware. It is a viral pest which returns again and again after removal. This suggests that it's creating hidden registry keys which are missed by both its own removal tool and by removing tools such as the usually reliable Revo Uninstaller.

    I used the AVG remover tool provided at the page suggested by James Sweet, who said: "Side note: For uninstalling this little leech from Chrome, there are excellent instructions here."

    Results:

    The AVG program fails to run at first with error messages saying a remover cannot be created...blah, blah, blah. However, it does apparently run eventually and removes evidence of the installation. However, it comes back. Recreates itself like a fracking cyborg.

    I also removed it with Revo Uninstaller. And again it came back.

    ReplyDelete
  27. I also never installed and it keeps coming back, as far as the simple unistall that is Bull S***, my window does not have a settings button the bottom right corner of the screen. When I delete from search engine manager it keeps coming back. It sneaked in when I installed a program to assign keys but there was no prompt for install tool bar so sorry avg, I dont believe you. I will never ever intentionally use any of your products. This practice is totally unethical.

    ReplyDelete
  28. I just bought a brand new computer its pretty and my first brand new computer !!! So I say to myself let's keep this baby safe...I go to my fallback free anti virus buddy AVG download the new one install 2 games and my computer starts to get bitchy. Freezes slow start ups...remember I have not searched the web except to get avg.....now its always going to system repair windows is taking an hour to load so alas I call my support team from alienware and we do some tests....hey cool my entire hard drive is fried completly dead in the water.....why avg is a malware!!! It insinuated itself into everything then changed system files popped up everywhere wouldn't stop updating it was horrible!! I have always used avg and had no problems but this is a bit much to take so fuck you avg!!!!

    ReplyDelete
  29. Let me be clear. I'm an attorney. You can call the AVG Toolbar malware, as it clearly is. However, that's beside the point. It's also clear that AVG is engaged in a deceptive marketing practice in violation of the FTC Act. This is all you need to know: (i) there's a stealth install, (ii) the EULA hide notice in the fine print, and (iii) most important, it's almost impossible to delete (it regenerates itself). So, if you're really upset at AVG for engaging in this illegal activity, then report them to the FTC. This is the Complaint form. https://www.ftccomplaintassistant.gov/ A few complaints may get AVG's attention.

    ReplyDelete
  30. Proper malware no doubt. I would have thought AVG would have provided some software that could be used to detect and remove such malware? right.

    Though now that I think about it I suspect it also would have installed some unwanted toolbar.

    I know it's my fault and I have done this before once on a clean install; however, this one seemed to just sneak in after they pushed a major update in. Perhaps I was just not paying attention this time.

    ReplyDelete
  31. Thank you for sharing this great information. Elite London Escorts provide a quality companionship service to clients. The Booking fee and the Booking process taken by the agency ensure that high quality. Beautiful Girls

    ReplyDelete
  32. http://www.revouninstaller.com/

    Look, I know it "looks" like bot spam, but it's not. I'm a REAL guy who got the AVG STD, and am sharing my "how I killed it" story. It's a serious uninstaller that put on armor, ran into the fray and slayed the dragon that is AVG, which was running rampant in my village, killing the villagers and hanging flags up on every house under the guise of "useful service".

    And not only did this Revo uninstaller (found after exhaustive searches for LEGIT solutions to the AVG scourge) slay the viral dragon, but it chopped up the corpse, removed all traces of it, washed the streets of said village, replanted ALL the foliage, put a new roof on every cottage, and then febreezed each, individually and with love. And thus, nary a TRACE of AVG was left. Not even a slight bloodstain visible only with luminol and black lights.

    I mean, really. What do you have to lose? Not a damn thing. So.

    Yeah. I'm Robb, of www.novusphotography.ca, and I approve of this message.

    ReplyDelete
  33. All of you dumbasses need to Stop showing how fucking dumb you are I Work in IT and AVG Is the Best Antivirus There is It is not malware i have no trouble removing secure search from anything it takes 5 seconds to remove and it does not replace on updates i have recommended AVG for years and always will as it has protected me from countless viruses that i have tested with other Anti Virus companies more well known and they couldnt detect them but AVG did. I rest my case before you start talking shit please get educated

    ReplyDelete
  34. I've been lucky thus far in that I haven't encountered this problem yet. But I did want to comment on the nonsense that clicking through a EULA means the customer has willingly agreed to anything. James Sweet, the author of the main article here, wrote, "I did click through the EULA without reading it -- guilty as charged."

    James - there's NOTHING TO FEEL GUILTY ABOUT. I recently attended a memorial gathering for Aaron Swartz, the activist who helped kill SOPA, and who was driven to commit suicide by U.S. District Attorneys Carmen Ortiz and Stephen Heymann. I can already hear most of the readers here muttering, "What the hell does any of this have to do with Aaron Swartz?" So, let me explain.

    One of the speakers at the gathering, someone from demandprogress.org, the organization Aaron founded, asked everyone there who'd ever clicked through a EULA without reading it to raise their hand. Every single hand went up. Then he told us that, based on simple arithmetic, he knew we all had done so. He said demandprogress.org had done an estimate of 1) how many applications the average computer user installs in a year and 2) the average length of a EULA. Combining these with the average person's reading speed, they calculated that it would take the average person SEVENTY-THREE DAYS, TWENTY-FOUR HOURS A DAY to read through every word in all the EULAs they're required to agree to in a single year in order to install the software they want. And that estimate assumes a reading speed appropriate to reading a novel, not the speed required by complicated technical writing like the legalese you encounter in a EULA!

    Bottom line -- it's mathematically impossible for any human to read and understand all the EULAs they have to agree to, and to also have time to eat, sleep, and maintain a job!

    ReplyDelete
    Replies
    1. To be clear, I was using the phrase "guilty as charged" as idiomatically -- as in, "Yeah, I did that, are you even remotely surprised?" :)

      I really appreciate the story, though, that's fascinating! And the prosecution of Swartz was a real travesty indeed.

      Delete
  35. Used to LOVE AVG and recommend them to everyone, but no longer. This taking over browser and putting on an unremovable toolbar crap is inexcusable. Uninstalling ALL AVG products from ALL machines I come into contact with.

    Utterly infuriating.

    ReplyDelete